Privacy Policy – Minetrax Africa
Effective Date: 03.06.2026
1. Introduction
Minetrax Africa (“Minetrax Africa”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable laws, including the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
2. Information We Collect
We may collect the following personal information:
- Full name
- Contact details (phone number, email address)
- Company name (if applicable)
- Location/address
- Product enquiries and quote requests
- Website usage data (via cookies and analytics)
3. How We Collect Information
We collect information when you:
- Submit a quote request or contact form
- Communicate with us via email, phone, or WhatsApp
- Browse our website
- Register an account (if applicable)
4. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Process and manage orders
- Communicate regarding products, services, or support
- Improve our website and customer experience
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
5. Sharing of Information
We may share your information with:
- Trusted service providers (e.g. hosting, analytics, delivery partners)
- Payment or administrative service providers (if applicable)
- Legal or regulatory authorities when required
All third parties are required to handle your information securely.
6. Data Protection & Security
We take reasonable technical and organisational measures to protect your information from:
- Loss
- Unauthorised access
- Misuse or disclosure
However, no online system is completely secure, and use of the website is at your own risk.
7. Cookies & Tracking
Our website may use cookies to:
- Improve functionality
- Understand user behaviour
- Enhance user experience
You can disable cookies in your browser settings if preferred.
8. Your Rights
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing of your data
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
9. Retention of Information
We retain personal information only as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal and business requirements
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact:
Minetrax Africa
📍 19 Jacobus Road, Glen Marais, Kempton Park.
📞 +27 78 120 6066
📧 sales@minetraxafrica.co.za
